I want to return my orderUpdated 3 months ago

If you want to return your order please contact a member of our team using the contact us section at the bottom of the customer care page and we will get back to you as soon as we can and sort your return. Returns work as follows:

Ride or Return 30 Day Guarantee.

Tire Streets believes in a world where quality isn’t only expected, but it’s guaranteed. That’s why we created the 30-Day Ride or Return policy. It’s actually quite simple, you buy your first set, you ride on them for 30 days, and if you don’t like them, return them. See more here.

Standard returns:

If you dont qualify for the ride or return guarantee; then our standard return policy is valid for 30 days. If more than 30 days have past since your purchase, unfortunately, we can’t offer you a refund or exchange. 

Only unused tyres that have not been driven on or mounted on a vehicle are eligible for return. Please contact a member of our team and they will arrange the collection of your tyres. Once collected and received, a full refund (minus the collection fee) will be credited back to the original form of payment. 

If the tyres returned are due to an error made by us, we’ll cover the return shipping costs. If the tyres are returned because of any other reasons, you are responsible for paying the return shipping cost, this will be the same as the shipping cost you paid on your original order. Tire Streets will not accept returns for any item that is: not in its original condition, damaged, has missing parts for reasons not due to an error on our part.

*All returns are subject to inspection by the Tire Streets team and are accepted within 30 days of delivery back to us. Only unused product that has not been driven on and is not damaged is eligible for return.